Privacy & cookies

When you send a care request we keep the details you give us (your name, email, phone, the name and postcode of the person needing care, the type of care and your message) so our team can reply and arrange a free assessment. You can check its progress with your reference on the request status page.

These details are stored securely and used only to respond to you and provide care. We never send them to advertising companies.

We count page visits, where visitors came from, their country and device type without cookies and without identifying anyone. If you accept analytics, we also measure clicks and other actions on the site to improve it. This is provided by Lovable, our website platform.

We advertise on Google Search. If you accept advertising, Google's tag sets cookies on your device so we can see whether someone who clicked one of our ads went on to send a care request. Google uses this to measure our ads and to decide how to bid for them (ad optimisation).

When a care request is saved, we tell Google only that a request was sent, with its reference code. We do not send names, contact details, postcodes or anything about health or care needs.

If you reject advertising, or your browser sends a Global Privacy Control signal, Google's tag does not load. Visitors in the UK, EU, Switzerland and Canada are asked first; elsewhere it runs unless you reject it.

You can change or withdraw your choice at any time; a refusal applies straight away and Google's tag stops for new pages and events.

You can also ask to see, correct or delete the details you sent us by emailing info@you-centredhealthcare.co.uk. If you're unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ico.org.uk).